Your Patients Have Questions at 10pm. Your Office Is Closed.
Mika answers questions about your services, insurance, and availability around the clock. When a patient is ready to schedule, Mika captures their information and sends it to your team via encrypted notification. Nothing is stored.
Patients research healthcare providers after hours. The practice that responds first earns their trust.
The Healthcare Practices Website Problem
After-Hours Inquiries Disappear
Most patients research providers in the evening. Your website has a phone number and a contact form. By morning, many have already booked elsewhere.
Insurance Questions Overwhelm Your Front Desk
"Do you accept Blue Cross?" "Is this covered?" "Do you take Medicaid?" Your staff answers these questions dozens of times a day. Meanwhile, patients in the waiting room need attention.
Contact Forms Feel Impersonal for Health Concerns
A patient with a health concern does not want to fill out a cold form and wait 24 hours. They want to know if you can help them now.
Patient Data on Third-Party Servers
Standard chat widgets store conversations on external servers. For a healthcare practice, that means patient questions about symptoms, medications, and insurance are sitting in a database you do not control.
What Mika Does for Healthcare Practices
Every feature is designed for practices that handle sensitive client information.
24/7 patient engagement
Mika answers questions about your services, specialties, insurance acceptance, hours, and location at any hour. Patients get answers when they need them.
Zero-storage privacy
PII is redacted before reaching any AI model. No conversations or patient data are stored. Lead notifications arrive as encrypted links that expire in 2 hours.
Appointment request capture
When a patient is ready to schedule, Mika collects their name, contact info, preferred time, and general reason for visit. Your staff confirms from the dashboard.
Multilingual support
Mika responds in 8 languages automatically. Patients who are more comfortable in Spanish, Mandarin, or any other supported language get the same quality experience.
Healthcare guardrails
Mika never asks about symptoms, diagnoses, or medications. It redirects health discussions to scheduling and collects only name, contact method, and general service interest.
Works with any website
WordPress, Squarespace, Wix, Webflow, or custom HTML. One script tag. No integration headaches.
Real Questions Your Clients Ask
These conversations happen on healthcare practices websites every day. Without Mika, every one ends with the visitor leaving.
"Do you accept Aetna PPO?"
A patient lands on your site after searching for providers in their network. Mika confirms your accepted insurance plans and offers to schedule a first appointment.
"I need to see someone about recurring back pain. Do you take walk-ins?"
Mika explains your appointment process, shares available times, and captures the patient's contact info and preferred schedule without asking clinical questions.
"What are your hours on Saturday?"
A parent planning around their work schedule gets an immediate answer at 9pm on a Tuesday. Mika offers to book a Saturday slot.
"Do you have any Spanish-speaking providers?"
Mika responds in Spanish, shares information about bilingual staff, and captures the patient's preferred language and contact info for follow-up.
"How much does a new patient visit cost without insurance?"
Mika shares your self-pay rates and any available payment plans. If the visitor is interested, Mika captures their info so your billing team can follow up.
"Can I get my records transferred to your office?"
Mika explains the records transfer process and captures the patient's contact info so your team can send the necessary forms.
Conversations Informed by Psychology Research
Mika is not a generic chatbot with your practice info attached. Every conversation is informed by psychology research on how people make decisions about sensitive services, continuously refined to build trust without ever feeling pushy.
Reads Visitor Intent
Mika identifies whether a visitor is researching, comparing, or ready to schedule. Each conversation adapts to where the visitor is in their decision process.
Builds Trust Naturally
Choosing a healthcare provider, attorney, or financial advisor is a trust decision. Mika builds trust through helpful, honest information instead of aggressive sales tactics.
Guides to Action
Every conversation has a natural arc from curiosity to commitment. Whether the action is scheduling a consultation or sharing contact info, Mika creates a path that feels organic.
Mika's conversation strategy is developed with psychology research and continuously refined. Visitors interact with an assistant that feels genuinely helpful, not a script disguised as conversation.
Healthcare Practices: Before and After Mika
The same visitors, the same questions, completely different outcomes.
Why Healthcare Practices Need a Privacy-First Website Assistant
Patients research healthcare providers online before calling. They want to know if you accept their insurance, what services you offer, and whether you have availability. Most practice websites answer these questions with a static FAQ page or a phone number that goes to voicemail after 5pm.
The practices that capture these patients are the ones that respond immediately. But for healthcare, speed is not enough. Patients are sharing sensitive information the moment they start asking about symptoms, medications, or insurance. Standard chat widgets store those conversations on third-party servers.
Mika's Zero-Storage Privacy Mode solves both problems. It responds instantly to patient questions and stores nothing. PII is redacted before it reaches any AI model. Conversations exist only in the browser tab and disappear when it closes. Lead notifications are delivered as encrypted links that expire after 2 hours.
This is not a workaround. This is the architecture. No database writes, no conversation logs, no PII in any system. For healthcare practices, that means answering patient questions around the clock without adding data liability.
Zero-Storage Privacy Mode
Available on the Standard Pro plan. Unlimited messages, appointment booking, and full privacy protection.
Standard Pro
$49.99/mo
- ✓Unlimited messages
- ✓Zero-Storage Privacy Mode
- ✓PII redaction before AI processing
- ✓Encrypted lead notifications (2hr expiry)
- ✓SMS PIN delivery
- ✓Appointment booking
- ✓8 languages
- ✓Industry-specific guardrails
Frequently Asked Questions
Is this HIPAA compliant?
Mika's Zero-Storage Privacy Mode ensures no patient data, conversations, or PII are stored in any database. PII is redacted before reaching any AI model. We do not hold BAAs and do not position this as HIPAA compliant. We position it as a zero-storage privacy architecture designed for practices that handle sensitive patient information.
Will Mika provide medical advice?
No. Mika shares general information about your services, specialties, and availability. It never diagnoses, recommends treatment, or provides medical opinions. Healthcare guardrails are automatically enabled with privacy mode.
What patient information does Mika collect?
Only what the patient voluntarily provides: name, phone or email, and general reason for visit. Mika does not ask for symptoms, medications, diagnoses, or insurance IDs. With privacy mode, even voluntarily shared PII is redacted before AI processing and delivered only via encrypted notifications.
How do I receive lead notifications?
When a patient shares contact information, Mika encrypts the details into a secure link (2-hour expiry) sent to your email. A separate PIN is sent via SMS to your phone. You need both to view the details.
Can patients chat anonymously?
Yes. Patients can ask questions about your practice without providing any identifying information. Mika only captures contact details when the patient chooses to share them.
Does this work with our patient portal or EHR?
Mika does not integrate directly with EHR systems. It captures appointment requests that your team confirms manually. This intentional separation ensures no patient data flows between systems without your staff's involvement.
Explore More High-Privacy Solutions
Mika adapts to every industry that handles sensitive client information.
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Learn moreAnswer Patient Questions 24/7 Without Storing a Thing
See how Mika handles healthcare conversations with zero-storage privacy. Try the demo on your practice website.
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