Every Visitor Deserves a Florist, Not a Form
Most flower shop websites show arrangements in a grid and hope someone calls. Mika asks what the occasion is, what they like, and what they need it by. That conversation is the difference between a bounce and a sale.
Flower purchases are emotional and time-sensitive. A contact form cannot capture urgency.
The Flower Shops Website Problem
Same-Day Requests Go Unanswered
A customer needs flowers delivered today for a birthday they forgot. They land on your site at 2pm, see no live chat, and call the next shop in Google results. You had the arrangement in stock. You just were not available to say so.
Sympathy Orders Need Sensitivity
Ordering sympathy flowers is uncomfortable. Customers do not want to browse a catalog labeled 'funeral arrangements.' They want someone to say 'I can help you with that' and guide them through it with care. A static website cannot do that.
Wedding and Event Inquiries Require Back-and-Forth
A bride-to-be visits your site at 10pm to explore wedding flowers. She has questions about seasonal availability, color palettes, and pricing ranges. Your contact form gives her a text box and a submit button. She needs a conversation.
Seasonal Spikes Overwhelm Your Phone
Valentine's Day, Mother's Day, and prom season flood your shop with calls. You are arranging flowers with one hand and answering the phone with the other. Online orders that could be self-serve pile up because your website cannot answer basic questions.
What Mika Does for Flower Shops
Every feature is designed for how flower shops customers actually shop and buy.
Occasion-Based Guidance
Mika asks what the flowers are for: birthday, anniversary, sympathy, congratulations, or 'just because.' Each occasion gets a different tone and different product suggestions from your catalog.
Delivery Window Questions
Customers want to know if you deliver today, what the cutoff time is, and which zip codes you cover. Mika answers these questions instantly using the delivery info you configure in your dashboard.
Budget-Aware Suggestions
When a customer says 'around $60' or 'something nice but not too expensive,' Mika filters your catalog to arrangements in that range. No awkward price reveal after they have already fallen in love with the premium option.
Wedding Consultation Booking
Mika captures wedding inquiry details (date, venue, color palette, estimated guest count) and books a consultation directly in the chat. You get a lead with real context, not just a name and email.
Seasonal Awareness
Configure seasonal notes in your knowledge base. Mika can mention that peonies are available May through June, that poinsettias are seasonal, or that your Valentine's Day cutoff is February 13th.
After-Hours Order Capture
Most flower orders are impulse decisions triggered by events. Someone remembers an anniversary at 9pm. Mika captures their order details and contact info so you can confirm first thing in the morning.
Real Questions Your Customers Ask
These conversations happen on flower shops websites every day. Without Mika, every one ends with the customer leaving.
"I need something delivered today for my mom's birthday, what do you have?"
Same-day urgency is the #1 conversion driver for flower shops. Mika checks your delivery cutoff time, confirms the zip code, and shows available arrangements within the customer's budget.
"We lost my grandmother and I need to send flowers to the funeral home"
Sympathy orders require a gentle tone. Mika responds with empathy, asks about the funeral home name and delivery date, and presents your sympathy collection without forcing the customer to browse a category labeled 'funeral.'
"I'm getting married in October and want to know about fall flower options"
Wedding inquiries need detail. Mika asks about the venue, color preferences, and budget range, then captures everything as a lead so your consultation call is productive from minute one.
"Do you deliver to Hoboken? I need something for Valentine's Day"
Delivery area and holiday cutoffs are the two questions that determine whether someone orders from you or goes to a national chain. Mika answers both instantly.
"What flowers last the longest? I want something that will stay fresh"
Product knowledge questions build trust. If your knowledge base includes longevity tips (chrysanthemums and carnations outlast roses), Mika shares that expertise and positions your shop as the knowledgeable local option.
"I want to set up a weekly flower subscription for my office lobby"
Recurring revenue opportunity. Mika captures the details (location, frequency, style preference, budget per delivery) and routes the lead for your custom subscription setup.
Conversations Informed by Psychology Research
Mika is not a generic chatbot with your product list attached. Every conversation is informed by psychology research on how people make purchasing decisions, continuously refined to guide shoppers from browsing to buying without ever feeling pushy.
Reads Shopper Intent
Mika identifies whether a visitor is browsing casually, searching for something specific, or ready to buy. Each conversation adapts to where the shopper is in their decision process.
Builds Trust Naturally
Shoppers buy from businesses they trust. Mika builds trust through helpful, honest recommendations instead of aggressive sales tactics. Visitors never feel sold to, they feel guided.
Guides to Action
Every conversation has a natural arc that moves shoppers from curiosity to commitment. Whether the action is sharing contact info, booking an appointment, or visiting your store, Mika creates a path that feels organic.
Mika's conversation strategy is developed with psychology research and continuously refined. Visitors interact with an AI that feels genuinely helpful, not a script disguised as conversation.
Flower Shops: Before and After Mika
The same customers, the same questions, completely different outcomes.
Why Flower Shops Need More Than a Product Grid
Flower purchases are different from most retail transactions. They are almost always tied to an event or emotion: a birthday, a loss, a wedding, an apology, a celebration. The customer is not comparison shopping features and specs. They are looking for the right gesture, and they often need help figuring out what that is.
In your physical shop, you ask what the occasion is. You ask about their budget. You suggest arrangements that match. You mention that lilies have a strong fragrance (in case the recipient has allergies) and that sunflowers are seasonal. That expertise is why people choose a local florist over an app.
Your website has none of that. It shows a grid of photos with prices and a phone number. The customer who lands on your site at 8pm needs the same guidance your in-store staff provides at noon. Mika fills that gap. It asks the right questions, suggests the right products, and captures the order details so you can focus on what you do best: making beautiful arrangements.
Retail Pricing
Plans built for retail stores with product catalogs. AI product search with photo cards, lead capture, and appointment booking included.
Starter
For stores getting started with product search in chat.
- ✓~100 conversations/month
- ✓Up to 500 SKUs
- ✓Product search in chat
- ✓Product cards with photos
- ✓Lead capture + email alerts
- ✓8 languages
Core
For growing stores with larger catalogs.
- ✓~250 conversations/month
- ✓Up to 2,000 SKUs
- ✓Everything in Starter
- ✓5 team members
- ✓Staff booking + waitlist
- ✓Custom brand colors
- ✓Auto follow-ups
Pro
For large catalogs and high-volume stores.
- ✓Unlimited conversations
- ✓Unlimited SKUs
- ✓Everything in Core
- ✓25 team members
- ✓Multiple locations
- ✓Full widget customization
- ✓Priority support
*Conversation estimates based on average usage. Actual capacity depends on conversation length.
Frequently Asked Questions
How does Mika know which arrangements I have available?
You upload your product catalog as a CSV through the dashboard. Include arrangement names, descriptions, prices, and photo URLs. Mika searches this catalog when customers ask about products. You can update the CSV anytime to add seasonal items or remove sold-out arrangements.
Can Mika handle delivery area questions?
Yes. You configure your delivery zones, cutoff times, and delivery fees in the knowledge base section of your dashboard. Mika answers delivery questions based on this information. If a customer asks about a zip code you do not cover, Mika lets them know and can suggest alternatives like pickup.
Will Mika negotiate prices or offer discounts?
No. Mika shows listed prices from your catalog and will never offer discounts, create coupons, or negotiate pricing. If you have an active promotion (like 10% off Mother's Day pre-orders), you add that to your knowledge base and Mika mentions it when relevant.
Can Mika book wedding consultations?
Yes. Mika has built-in appointment booking. When a customer wants to discuss wedding flowers, Mika captures details like date, venue, and style preferences, then books a consultation. Both you and the customer receive a calendar invite.
How does Mika handle sympathy orders?
Mika adapts its tone based on context. When a customer mentions a loss or funeral, Mika responds with appropriate sensitivity. It guides them through your sympathy collection without using clinical category labels. The conversation feels like talking to a compassionate staff member.
What happens during peak seasons like Valentine's Day?
Mika handles unlimited concurrent conversations. During peak periods, it answers delivery cutoff questions, helps customers choose arrangements, and captures orders while you focus on fulfillment. You can update your knowledge base with seasonal cutoff dates and Mika communicates them automatically.
Explore More Retail Solutions
Mika adapts to every type of retail business.
Salons & Spas
New clients check your website before they call. If your site cannot answer their questions or book an appointment right now, they move on to the salon that can. Mika handles both while you focus on the client in your chair.
Learn moreJewelry Stores
Jewelry purchases involve trust, education, and emotion. A product grid with prices does not build any of those. Mika has the conversation that turns a browser into someone who walks through your door ready to buy.
Learn moreClothing & Apparel
Online clothing shopping has a sizing problem, a style problem, and a confidence problem. Mika solves all three by having the conversation your website cannot.
Learn moreTurn Website Visitors Into Flower Orders
Your arrangements speak for themselves. Let Mika handle the conversation that gets customers to them.
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