Your Shopify Store Sells Globally. Your Chat Should Too.
International shoppers land on your store, find a product they want, and leave because they cannot ask a question in their language. Mika fixes that. Auto-detects visitor language, responds natively, and helps them shop your catalog without friction.
Try It in Any Language
Write to Mika in Spanish, French, Portuguese, or any of the 8 supported languages. Ask about products. She responds natively.
See Mika load your real products instantly
Your products, photos, and prices appear automatically. No account needed.
Or try the sample boutique below:
The International Shopify Problem
Shopify makes it easy to sell internationally. But when a visitor has a question, the experience breaks down.
Translated Pages, No Translated Help
You translated your product pages with Shopify Markets. But your chat widget only speaks English. A Spanish-speaking shopper who needs sizing help is stuck.
Google Translate Is Not Selling
Machine-translated chat responses feel robotic and miss cultural nuance. A French shopper can tell when they are talking to a translation layer, not a native speaker.
Hiring Multilingual Staff Doesn't Scale
You cannot hire customer service reps for every language your international traffic speaks. And you definitely cannot staff them 24/7.
8 Languages. Zero Configuration.
A visitor writes in their language. Mika responds in that language. Product search, recommendations, lead capture, all in their native tongue.
"Do you have this in a size medium?"
"Tienen esto en talla mediana?"
"Vous avez ceci en taille moyenne ?"
"Vocês têm isso em tamanho médio?"
"Haben Sie das in Größe M?"
"Ce l'avete in taglia media?"
"你们有中号的吗？"
"이거 미디엄 사이즈 있나요?"
Where International Shoppers Get Stuck on Shopify Stores
A Spanish-speaking shopper finds your store through an Instagram ad. Your product pages are in English, but the photos are compelling and the price is right. They add something to their cart. Then they have a question about sizing. "Normalmente uso talla europea 40, que talla deberia pedir?" Your Shopify Inbox shows a contact form. In English. The visitor leaves.
This scenario plays out constantly on Shopify stores that sell internationally. The storefront might be translated through Shopify Markets or Translate & Adapt, but the moment a visitor needs to interact with a human (or a chat widget), the experience reverts to English. Translated product pages do not help when the visitor needs to ask a specific question about their specific situation.
The friction points are predictable. Sizing conversions are the most common, because sizing systems vary between countries and a simple chart does not always answer the question. Shipping availability is the second, because "Do you ship to Brazil?" requires a quick, confident answer in the visitor's language. Return policies for international orders come third, because the risk of ordering from abroad is higher and shoppers want reassurance before committing.
Each of these is a question with a simple answer. The problem is not the complexity of the question. The problem is that nobody is there to answer it in the visitor's language. A translated product page cannot have a conversation.
What Multilingual Chat Does for Your Shopify Store
Product Discovery in Any Language
A Korean shopper can ask "겨울 자켓 있나요?" (Do you have winter jackets?) and see matching products from your catalog with photos and pricing. The product search works the same regardless of language.
Sizing Help Across Markets
European sizes, Asian sizes, US sizes. A German shopper can ask "Ich trage normalerweise EU 40, welche Größe empfehlen Sie?" and get a helpful answer, not a translation error.
Lead Capture in Their Language
When Mika captures a lead, the conversation happens naturally in the visitor's language. A Portuguese shopper shares their email because they were having a real conversation, not because they filled out an English form.
Shipping and Policy Questions
"Livrez-vous en France ?" (Do you ship to France?) is the most common question from international visitors. Mika answers using your shipping policies, in their language, instantly.
Why Machine Translation in Chat Doesn't Sell
Some chatbot tools offer a "translate" feature that runs messages through Google Translate or a similar API. The visitor writes in Spanish, the message is translated to English, your English-language bot processes it, generates an English response, and that response is translated back to Spanish. It sounds functional. In practice, it breaks the shopping experience.
Translation layers introduce latency. Each message takes an extra round-trip to the translation API, adding 1-2 seconds to every response. In a shopping conversation where speed matters, this delay is noticeable and frustrating.
More critically, translation layers lose nuance. "Ca taille grand?" in French is a casual way of asking if something runs large. A translation layer might render this as "Does this cut big?" which a rule-based bot will not understand. Cultural shopping norms also differ: French shoppers tend to be more formal in initial interactions, Brazilian shoppers expect warmth and personalization, German shoppers value precision and directness. A translated English response has the tone of an English-speaking bot, not a native speaker.
Mika does not translate. She thinks and responds natively in each language. When a Portuguese-speaking shopper asks "Voces entregam no Brasil?", Mika processes the question in Portuguese, searches the store's product catalog and shipping policies, and responds in natural Portuguese. The visitor is having a conversation in their language, not reading a machine-translated version of an English conversation.
What It Looks Like: A Spanish-Speaking Shopper on Your Store
Maria lives in Houston. She speaks English at work but prefers shopping in Spanish. She finds your boutique through a friend's Instagram story and lands on your store at 8pm on a Saturday.
She browses your dresses collection and finds one she likes. She opens the chat and types: "Hola, tienen este vestido en talla M? Mido 1.65m y peso 60kg, no se si M o L." (Hi, do you have this dress in size M? I am 1.65m and 60kg, not sure if M or L.)
Mika detects Spanish from the first message and responds entirely in Spanish. She checks the product's variant data for size M availability, references the size chart information, and gives Maria a sizing recommendation based on the measurements she provided. Mika then shows the dress as a product card with photos and the price, directly in the chat.
Maria asks a follow-up: "Y cuanto tarda el envio a Texas?" (How long does shipping take to Texas?) Mika answers using the store's shipping policies, in Spanish. Maria adds to cart. The entire conversation took 90 seconds.
Without multilingual chat, Maria would have seen an English contact form, typed her question in Spanish, and received no response until Monday morning. By then, she would have found a similar dress elsewhere. The store owner would never know they lost the sale, because Maria never submitted the form. She just left.
Frequently Asked Questions
How does Mika detect which language a visitor speaks?
Mika detects the visitor's language from their first message. If someone writes in Spanish, Mika responds in Spanish. If they switch to English mid-conversation, Mika switches too. There is no language selector or configuration needed. It happens automatically.
Does Mika translate my product descriptions?
Mika does not translate your Shopify product data. Your product names, descriptions, and prices remain as they are in Shopify. What Mika does is conduct the entire conversation in the visitor's language, referencing your product data naturally. So Mika might say, in Spanish, "Tenemos el Classic Wool Scarf por $45, disponible en rojo y azul." The product name stays in English (since that is what your store shows), but everything around it is in the visitor's language.
Is this the same as using Shopify Markets or Shopify Translate & Adapt?
No. Shopify Markets handles currency conversion and localized storefronts. Shopify Translate & Adapt translates your product pages. Both are useful but neither provides a conversational assistant. Mika complements those tools by giving international visitors someone to talk to in their language. A translated product page still cannot answer "What size should I get if I'm usually a European 40?"
Do I need to pay extra for multilingual support?
No. All 8 languages are included on every plan. There is no per-language fee and no translation add-on. The same Mika that speaks English to your domestic shoppers speaks Spanish to your international visitors.
What if a visitor writes in a language Mika does not support?
Mika currently supports 8 languages. If a visitor writes in an unsupported language, Mika responds in English as a fallback. She can still help them, just not in their native language.
Sell to the World. In Their Language.
8 languages included on every plan. Auto-detects visitor language. No translation apps, no per-language fees, no configuration.