New Inventory Every Day. Now Your Website Can Keep Up.
Thrift and consignment stores are treasure hunts. Your inventory changes daily, and shoppers want to know what just came in, how consignment works, and when to visit. Mika answers all of it while you sort the next donation.
Thrift inventory is unpredictable by nature. Your website cannot list every item, but it can still guide shoppers to your door.
The Thrift & Consignment Website Problem
Your Inventory Changes Too Fast for Your Website
You receive new donations and consignment items every day. Photographing, listing, and removing sold items from a website is a full-time job you do not have staff for. Most thrift store websites settle for generic descriptions like 'thousands of items updated daily' which tells the shopper nothing useful.
Consignment Sellers Have Questions You Answer Repeatedly
Every potential consignment seller asks the same things: What is your split? What brands do you accept? How long do items stay on the floor? What happens to unsold items? You answer these questions dozens of times a week by phone and in person. Your website buries the answers in a FAQ page nobody finds.
Treasure Hunters Want Specific Items You Might Have
A shopper is looking for a mid-century modern dresser, a vintage leather jacket, or a specific brand of handbag. They call to ask if you have one. You check the floor, you do not, and the call took 3 minutes you did not have. Or you do have one, but the shopper called the other store first.
First-Time Visitors Do Not Know Your Store Layout
Thrift stores can be overwhelming for newcomers. Where are the women's shoes? Is furniture upstairs? Do you have a fitting room? A first-time visitor who feels lost may leave before finding what they came for. Your website does not prepare them for the in-store experience.
What Mika Does for Thrift & Consignment
Every feature is designed for how thrift & consignment customers actually shop and buy.
Consignment Process Explained
Mika walks potential consignment sellers through your process step by step: accepted brands, split percentages, contract terms, drop-off procedures, and what happens to unsold items. Sellers get clear answers without calling or visiting during business hours.
New Arrivals Awareness
Update your knowledge base with categories of items that just arrived ('We got a large estate donation of mid-century furniture this week'). Mika shares what is new and creates urgency without you photographing every item.
Store Layout Guidance
Configure your store layout in the knowledge base: where departments are, where the fitting rooms are, and how the store is organized. Mika prepares first-time visitors so they know exactly where to head when they walk in.
Brand and Category Hunting
When a shopper asks 'Do you usually carry Coach bags?' or 'Do you get a lot of kids' clothes?', Mika answers based on the categories and brands you typically stock. It cannot confirm specific items on the floor, but it sets expectations honestly.
Hours, Location, and Visit Planning
Mika answers store hours, parking info, best times to visit (when new stock hits the floor), and sale schedules. These small details determine whether a casual browser makes the trip.
Donation and Drop-Off Info
For stores that accept donations, Mika explains what you accept, drop-off hours, and whether you offer pickup for large items. This reduces phone calls and ensures donors show up with items you can actually use.
Real Questions Your Customers Ask
These conversations happen on thrift & consignment websites every day. Without Mika, every one ends with the customer leaving.
"How does consignment work at your store? What is the split?"
The most common consignment question. Mika explains your split (e.g., 60/40), minimum quality standards, accepted brands, contract length, and payout process. The seller knows exactly what to expect before bringing items in.
"Do you ever get vintage Levi's or band tees?"
Niche hunters are loyal customers when they find a source. Mika answers honestly based on what you typically receive. If vintage denim is a regular category, it says so. If not, it is upfront about that too.
"I have never been to your store, what should I know before visiting?"
First-time visitors want practical info: parking, store size, layout, fitting room availability, and whether you take cash or cards. Mika covers all of it from your knowledge base so the visit feels less intimidating.
"When do you put out new items? I want to get first pick."
Timing is everything for thrift shoppers. Mika shares your restock schedule from the knowledge base: 'New items hit the floor every morning by 10am' or 'We process donations throughout the day.'
"I have a bunch of designer clothes to consign, what brands do you accept?"
Pre-qualification question. Mika lists your accepted brands and condition requirements, saving both the seller and your intake team time. If the seller has brands you do not accept, they know before making the drive.
"Do you have any sales or discount days coming up?"
Promotions drive foot traffic for thrift stores. Mika shares upcoming sale events, color tag days, or seasonal clearances from your knowledge base. It can capture the shopper's email for sale notifications.
Conversations Informed by Psychology Research
Mika is not a generic chatbot with your product list attached. Every conversation is informed by psychology research on how people make purchasing decisions, continuously refined to guide shoppers from browsing to buying without ever feeling pushy.
Reads Shopper Intent
Mika identifies whether a visitor is browsing casually, searching for something specific, or ready to buy. Each conversation adapts to where the shopper is in their decision process.
Builds Trust Naturally
Shoppers buy from businesses they trust. Mika builds trust through helpful, honest recommendations instead of aggressive sales tactics. Visitors never feel sold to, they feel guided.
Guides to Action
Every conversation has a natural arc that moves shoppers from curiosity to commitment. Whether the action is sharing contact info, booking an appointment, or visiting your store, Mika creates a path that feels organic.
Mika's conversation strategy is developed with psychology research and continuously refined. Visitors interact with an AI that feels genuinely helpful, not a script disguised as conversation.
Thrift & Consignment: Before and After Mika
The same customers, the same questions, completely different outcomes.
Why Thrift Stores Need a Different Kind of Website Presence
Thrift and consignment stores have a problem that no other retailer faces: your best inventory is never on your website. You cannot photograph and list every item that comes through the door. The vintage leather chair that sold in 20 minutes was never online. The designer handbag that walked in at noon was gone by 3pm. Your website is always a step behind your floor.
That does not mean your website should be useless. Shoppers visit your site to answer practical questions: When are you open? What is the consignment process? Do you usually carry furniture? Is it worth driving 20 minutes to check? Right now, most thrift store websites answer these questions poorly or not at all. The result is phone calls you do not have time for and foot traffic you never get.
Mika turns your website into an informed guide. It cannot show every item on the floor, but it can explain your consignment terms, share what categories just came in, describe your store layout, and capture emails for sale alerts. It handles the repetitive questions that eat your staff's time and gives online browsers a reason to make the trip.
Retail Pricing
Plans built for retail stores with product catalogs. AI product search with photo cards, lead capture, and appointment booking included.
Starter
For stores getting started with product search in chat.
- ✓~100 conversations/month
- ✓Up to 500 SKUs
- ✓Product search in chat
- ✓Product cards with photos
- ✓Lead capture + email alerts
- ✓8 languages
Core
For growing stores with larger catalogs.
- ✓~250 conversations/month
- ✓Up to 2,000 SKUs
- ✓Everything in Starter
- ✓5 team members
- ✓Staff booking + waitlist
- ✓Custom brand colors
- ✓Auto follow-ups
Pro
For large catalogs and high-volume stores.
- ✓Unlimited conversations
- ✓Unlimited SKUs
- ✓Everything in Core
- ✓25 team members
- ✓Multiple locations
- ✓Full widget customization
- ✓Priority support
*Conversation estimates based on average usage. Actual capacity depends on conversation length.
Frequently Asked Questions
Can Mika show my current inventory?
Mika can share information about categories and types of items you typically carry, but it is not a live inventory system. Thrift inventory changes too fast for item-level tracking. Instead, you update your knowledge base with general notes like 'We currently have a large selection of winter coats' or 'New furniture donation arrived Tuesday.' Mika communicates these updates conversationally.
How does Mika handle consignment questions if my terms change seasonally?
You update your knowledge base whenever your terms change. If you adjust your split for holiday season or temporarily pause consignment intake, update the knowledge base and Mika reflects the change immediately. No code changes needed.
Will Mika tell customers the price of a specific item?
Mika shares pricing information you include in your knowledge base, such as general price ranges by category ('furniture typically ranges from $25-$300'). It cannot quote prices for individual items on the floor since thrift inventory is priced individually and changes daily.
Can Mika help with online sales if I also sell on Poshmark or eBay?
Mika can mention your other selling channels and link to them if you include that info in your knowledge base. It does not manage listings or process sales on third-party platforms. For your website visitors, it focuses on driving foot traffic and answering questions about your physical store.
How does Mika work if my store has multiple locations?
Each Mika account is configured per location. If your locations have different hours, inventory focuses, or consignment terms, each gets its own setup. Customers chatting on a specific location's page get answers relevant to that store.
Can Mika capture emails for sale notifications?
Yes. When a shopper asks about upcoming sales or wants to know when new stock arrives, Mika can capture their name and email as a lead. You get notified and can add them to your mailing list for sale announcements and special events.
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Mika adapts to every type of retail business.
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Learn moreTurn Online Curiosity Into Foot Traffic
Your inventory sells itself once people walk in. Let Mika be the reason they make the trip.
You Paid for This Traffic. Make It Count.
Every visitor that bounces is ad spend wasted. Mika turns your existing traffic into leads and revenue. Plug and play. Live in 5 minutes.