Your Pharmacist's Knowledge, Available 24/7
Customers visit your website to check hours, find products, and ask about services. Most pharmacy websites answer none of that well. Mika handles the questions that do not require a pharmacist while keeping your team free for the ones that do.
Pharmacies field the same non-clinical questions hundreds of times a week. Your team's time is better spent on patient care.
The Pharmacies & Health Website Problem
Phone Calls for Basic Questions Overwhelm Your Counter
What time do you close? Do you carry this brand of vitamin? Can I transfer my prescription? These questions are not clinical but they tie up your phone line and pull your staff away from filling prescriptions and counseling patients. Every minute spent answering 'Are you open on Sunday?' is a minute not spent on patient care.
OTC Product Selection Confuses Customers
Your shelves have 30 cold medicines, 20 allergy options, and a wall of vitamins. A customer with a stuffy nose does not know the difference between a decongestant and an antihistamine. In the store, your staff points them to the right product. On your website, they get a product list with no guidance.
Prescription Transfer Process Is Unclear
Customers switching from a chain pharmacy want to transfer prescriptions but do not know how. Your website says 'transfer your prescriptions' but does not explain the steps, what information is needed, or how long it takes. Confusion creates friction, and friction keeps them at CVS.
Health and Wellness Products Need Explanation
Supplements, probiotics, collagen, elderberry. Customers want to know what these products do, who they are for, and whether they interact with medications. They will not ask your pharmacist because they feel it is 'not important enough.' They leave without buying anything.
What Mika Does for Pharmacies & Health
Every feature is designed for how pharmacies & health customers actually shop and buy.
Product Guidance for OTC and Wellness
Mika helps customers navigate your OTC and wellness inventory. 'I have seasonal allergies and need something non-drowsy' gets a relevant suggestion from your catalog. Mika shares product information only, never medical advice.
Prescription Transfer Walkthrough
Mika explains your prescription transfer process step by step: what information the customer needs, how to initiate the transfer, and estimated timeline. It captures their details as a lead so your pharmacy team can start the process.
Hours, Location, and Service Info
Pharmacy hours, drive-through availability, holiday schedules, and wait times. Mika answers these questions instantly so your phone line stays open for clinical calls.
Immunization and Service Scheduling
If your pharmacy offers flu shots, COVID vaccines, or health screenings, Mika shares availability and books appointments. Customers schedule their visit without calling during your busiest hours.
Wellness Product Recommendations
For supplements, vitamins, and personal care products, Mika shares product details from your catalog and knowledge base. It can answer questions like 'Do you carry magnesium glycinate?' or 'What probiotics do you recommend for digestive health?' based on your configured product info.
Bilingual Support
Pharmacies in diverse communities serve customers who speak different languages. Mika detects the visitor's language and responds natively in 8 languages. Customers get product and service information in their language without needing a bilingual staff member.
Real Questions Your Customers Ask
These conversations happen on pharmacies & health websites every day. Without Mika, every one ends with the customer leaving.
"Are you open on Saturday? What about the pharmacy counter?"
Pharmacy hours often differ from store hours. Mika shares both, including drive-through hours if applicable. This eliminates the most common phone call independent pharmacies receive.
"I want to transfer my prescriptions from Walgreens, how does that work?"
Prescription transfer is how independent pharmacies gain customers from chains. Mika explains the process clearly, asks for the customer's current pharmacy and prescription details, and captures everything so your team can initiate the transfer.
"My kid has a cold, what can I give a 4-year-old?"
Mika does not provide medical advice or dosing recommendations. It directs the customer to speak with the pharmacist for age-appropriate medication guidance and shares your pharmacy hours so they can call or visit.
"Do you carry collagen supplements? What brands?"
Product availability question. Mika checks your catalog and shares which collagen products you carry, with basic product descriptions. For questions about whether collagen is right for them, it suggests speaking with your pharmacist.
"Do you offer flu shots? Can I walk in or do I need an appointment?"
Immunization inquiries are common, especially during fall and winter. Mika shares your vaccine availability, walk-in vs appointment policy, and what to bring (insurance card, ID). It books an appointment if your pharmacy prefers scheduled visits.
"I take blood pressure medication, is there anything I should avoid in OTC cold medicine?"
Drug interaction question. Mika does not answer this. It tells the customer that drug interactions are a question for the pharmacist and offers to connect them: sharing pharmacy hours, phone number, or booking a consultation.
Conversations Informed by Psychology Research
Mika is not a generic chatbot with your product list attached. Every conversation is informed by psychology research on how people make purchasing decisions, continuously refined to guide shoppers from browsing to buying without ever feeling pushy.
Reads Shopper Intent
Mika identifies whether a visitor is browsing casually, searching for something specific, or ready to buy. Each conversation adapts to where the shopper is in their decision process.
Builds Trust Naturally
Shoppers buy from businesses they trust. Mika builds trust through helpful, honest recommendations instead of aggressive sales tactics. Visitors never feel sold to, they feel guided.
Guides to Action
Every conversation has a natural arc that moves shoppers from curiosity to commitment. Whether the action is sharing contact info, booking an appointment, or visiting your store, Mika creates a path that feels organic.
Mika's conversation strategy is developed with psychology research and continuously refined. Visitors interact with an AI that feels genuinely helpful, not a script disguised as conversation.
Pharmacies & Health: Before and After Mika
The same customers, the same questions, completely different outcomes.
Why Independent Pharmacies Need a Smarter Website
Independent pharmacies offer something chains cannot: personal relationships, clinical expertise, and genuine care. Your pharmacist knows their patients by name. But most independent pharmacy websites look like they were built in 2010: store hours, a phone number, and a list of services. Customers who could be yours are transferring prescriptions to CVS because the chain made the process obvious and your website did not.
The irony is that most of the questions your staff fields all day are not clinical. They are logistics: hours, transfer process, product availability, appointment scheduling. These questions do not need a pharmacist. They need a clear, instant answer. Every minute your team spends on 'Do you carry zinc lozenges?' is a minute they are not spending on medication counseling or patient care.
Mika handles the non-clinical layer. It answers product questions, explains your services, books immunization appointments, and walks potential customers through the prescription transfer process. For anything clinical, it draws a clear line and directs customers to your pharmacist. Important note: Mika does not provide medical advice, diagnose conditions, recommend treatments, or access patient records. It is a product and service guide, not a clinical tool. That boundary protects your customers and your practice.
Retail Pricing
Plans built for retail stores with product catalogs. AI product search with photo cards, lead capture, and appointment booking included.
Starter
For stores getting started with product search in chat.
- ✓~100 conversations/month
- ✓Up to 500 SKUs
- ✓Product search in chat
- ✓Product cards with photos
- ✓Lead capture + email alerts
- ✓8 languages
Core
For growing stores with larger catalogs.
- ✓~250 conversations/month
- ✓Up to 2,000 SKUs
- ✓Everything in Starter
- ✓5 team members
- ✓Staff booking + waitlist
- ✓Custom brand colors
- ✓Auto follow-ups
Pro
For large catalogs and high-volume stores.
- ✓Unlimited conversations
- ✓Unlimited SKUs
- ✓Everything in Core
- ✓25 team members
- ✓Multiple locations
- ✓Full widget customization
- ✓Priority support
*Conversation estimates based on average usage. Actual capacity depends on conversation length.
Frequently Asked Questions
Can Mika give medical advice or recommend medications?
No. Mika does not diagnose conditions, recommend treatments, suggest dosages, or provide any form of medical advice. It shares product information from your catalog (ingredients, descriptions, availability) and directs clinical questions to your pharmacist. This boundary is non-negotiable and built into Mika's guardrails.
How does Mika handle prescription questions?
Mika does not access prescription records, verify refill status, or share any patient health information. It can explain your general services (prescription transfers, delivery, auto-refill programs) and capture contact details for your pharmacy team to follow up. All prescription-specific conversations happen with your pharmacist.
Is Mika HIPAA compliant?
Mika does not access, store, or transmit protected health information (PHI). It operates as a product and service guide on your website. It does not connect to your pharmacy management system, patient records, or insurance databases. Customer conversations through Mika are general product and service inquiries, not clinical interactions.
Can Mika handle questions about drug interactions?
No. Any question about drug interactions, side effects, or medication safety is directed to your pharmacist. Mika responds with something like 'That is a great question for our pharmacist. Here are our pharmacy hours and phone number.' It never provides clinical guidance.
Will Mika recommend supplements or vitamins?
Mika can share product information from your catalog, like which brands of magnesium you carry or what probiotic products are available. It does not recommend supplements for specific health conditions. If a customer asks 'What should I take for joint pain?', Mika shares available joint health products from your inventory and suggests discussing with the pharmacist for personalized advice.
How does Mika help independent pharmacies compete with chains?
Independent pharmacies win on personal service, but chains win on convenience. Mika closes that gap by answering questions 24/7, explaining your services clearly, and making it easy to transfer prescriptions or book appointments. Your clinical expertise is the reason customers stay. Mika is how they find you and get started.
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Mika adapts to every type of retail business.
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Most flower shop websites show arrangements in a grid and hope someone calls. Mika asks what the occasion is, what they like, and what they need it by. That conversation is the difference between a bounce and a sale.
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Learn moreJewelry Stores
Jewelry purchases involve trust, education, and emotion. A product grid with prices does not build any of those. Mika has the conversation that turns a browser into someone who walks through your door ready to buy.
Learn moreFree Up Your Pharmacists for What Matters
Let Mika handle the hours, product, and service questions so your team can focus on patient care.
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