Answer the Questions That Close Furniture Sales
Furniture purchases stall on dimensions, delivery logistics, and 'will it fit?' anxiety. Mika answers those questions the moment they come up, before the shopper talks themselves out of it.
Furniture is the purchase people overthink the most. Every unanswered question is another reason to delay.
The Furniture Stores Website Problem
Dimension Questions Block Every Purchase
'Will this sectional fit in my living room?' requires knowing the sofa dimensions AND the room dimensions. Your product page lists the specs, but the customer needs someone to walk them through whether 96 inches will work in their space.
Delivery and Assembly Are Dealbreakers
Does this include delivery? Is it white glove? Do I need to assemble it? Can you get it up three flights of stairs? These logistics questions determine whether someone buys from you or IKEA. If the answers are not instantly available, the sale stalls.
Financing Questions Go Unanswered After Hours
A couple browses sofas at 9pm and finds one they love for $2,400. They want to know about financing options. Your website has a small 'financing available' banner but no details. They need monthly payment estimates, approval requirements, and terms. They will not call tomorrow. They will buy from the store that answers tonight.
Showroom Hours Do Not Match Shopping Hours
Most furniture shopping research happens in the evening. Customers measure their rooms after dinner, browse options from the couch, and discuss purchases with partners. Your showroom is closed. Your website is showing them photos without anyone to help.
What Mika Does for Furniture Stores
Every feature is designed for how furniture stores customers actually shop and buy.
Dimension and Fit Guidance
Mika shares exact product dimensions from your catalog. When a customer says their doorway is 32 inches wide, Mika checks if the sofa is deliverable through that opening. Practical guidance, not just spec dumps.
Delivery and Assembly Info
Configure your delivery zones, fees, white-glove options, and assembly services in the knowledge base. Mika answers these questions instantly for any product, removing the logistics uncertainty that kills conversions.
Financing Transparency
If you offer financing, Mika explains terms, minimum purchase amounts, and estimated monthly payments using the info you configure. Customers get the financial picture they need to commit.
Room-by-Room Guidance
Mika asks which room the customer is furnishing and what they need. 'I am setting up a home office' gets desk, chair, and bookshelf suggestions. 'New apartment, need everything' gets a prioritized list by room.
Material and Durability Questions
'Is this pet-friendly?' 'Will this stain easily?' 'How does performance fabric hold up?' Mika answers material questions from your product data so customers can buy with confidence.
Showroom Visit Booking
Many furniture purchases happen after an in-person visit. Mika books showroom appointments and captures what the customer wants to see, so your sales team can prepare.
Real Questions Your Customers Ask
These conversations happen on furniture stores websites every day. Without Mika, every one ends with the customer leaving.
"Will this couch fit through a standard apartment door?"
Delivery feasibility is a real concern for apartment dwellers. Mika shares the product's delivery dimensions (not just assembled dimensions) and notes whether it has removable legs or comes in sections.
"I need to furnish a studio apartment, what essentials do you recommend?"
Space-constrained shopping. Mika asks about budget and priorities, then suggests space-efficient pieces from your catalog: a sleeper sofa, a compact dining set, storage solutions.
"Do you offer financing? What would the monthly payment be on a $3,000 order?"
Financing makes high-ticket purchases possible. Mika shares your financing terms and does the math ('At 0% for 12 months, that is $250/month') based on the info you configure.
"Is this leather or faux leather? We have cats"
Material questions from pet owners are common and practical. Mika shares material details and, if configured, notes on scratch resistance. Honest answers prevent returns and build trust.
"How long does delivery take? I need it before Thanksgiving"
Deadline-driven purchase. Mika shares your current lead times and delivery schedule from the knowledge base. If the timeline is tight, it can suggest in-stock alternatives that ship faster.
"Can I see this sectional in your showroom this weekend?"
In-person viewing request. Mika confirms the item is on the showroom floor (if that info is in your data), books the appointment, and captures what else they want to see.
Conversations Informed by Psychology Research
Mika is not a generic chatbot with your product list attached. Every conversation is informed by psychology research on how people make purchasing decisions, continuously refined to guide shoppers from browsing to buying without ever feeling pushy.
Reads Shopper Intent
Mika identifies whether a visitor is browsing casually, searching for something specific, or ready to buy. Each conversation adapts to where the shopper is in their decision process.
Builds Trust Naturally
Shoppers buy from businesses they trust. Mika builds trust through helpful, honest recommendations instead of aggressive sales tactics. Visitors never feel sold to, they feel guided.
Guides to Action
Every conversation has a natural arc that moves shoppers from curiosity to commitment. Whether the action is sharing contact info, booking an appointment, or visiting your store, Mika creates a path that feels organic.
Mika's conversation strategy is developed with psychology research and continuously refined. Visitors interact with an AI that feels genuinely helpful, not a script disguised as conversation.
Furniture Stores: Before and After Mika
The same customers, the same questions, completely different outcomes.
Furniture Sales Live and Die on Details
Furniture is the most research-intensive retail purchase most people make. It is expensive, it is permanent (nobody returns a sofa casually), and it has to fit physically in a specific space. Every unanswered question is a reason to wait, and 'I will think about it' is where furniture sales go to die.
In your showroom, your sales team handles this effortlessly. They pull out a tape measure. They explain the difference between bonded leather and top-grain. They run the financing numbers on a calculator. They schedule delivery and mention white-glove assembly. All of that information exists, but on your website, it is scattered across product pages, FAQ sections, and policy pages that nobody reads.
Mika centralizes that conversation. The customer asks one question, and Mika has the answer. Dimensions, delivery, financing, materials, assembly, everything that your showroom team covers in person. The customer who chats with Mika either buys online with confidence or walks into your showroom knowing exactly what they want. Either way, the sale moves forward instead of stalling.
Retail Pricing
Plans built for retail stores with product catalogs. AI product search with photo cards, lead capture, and appointment booking included.
Starter
For stores getting started with product search in chat.
- ✓~100 conversations/month
- ✓Up to 500 SKUs
- ✓Product search in chat
- ✓Product cards with photos
- ✓Lead capture + email alerts
- ✓8 languages
Core
For growing stores with larger catalogs.
- ✓~250 conversations/month
- ✓Up to 2,000 SKUs
- ✓Everything in Starter
- ✓5 team members
- ✓Staff booking + waitlist
- ✓Custom brand colors
- ✓Auto follow-ups
Pro
For large catalogs and high-volume stores.
- ✓Unlimited conversations
- ✓Unlimited SKUs
- ✓Everything in Core
- ✓25 team members
- ✓Multiple locations
- ✓Full widget customization
- ✓Priority support
*Conversation estimates based on average usage. Actual capacity depends on conversation length.
Frequently Asked Questions
Can Mika show furniture photos in the chat?
Yes. When your catalog includes photo URLs, Mika displays product cards with images, names, dimensions, and prices directly in the chat. Customers see what they are discussing without navigating away.
How does Mika handle custom upholstery or configuration questions?
Mika captures custom configuration requests as detailed leads. It asks about fabric choice, configuration (left-facing vs right-facing), color, and any custom dimensions. You receive this as a lead with all the details needed for a quote.
Can Mika calculate delivery fees?
Mika shares delivery fee structures from your knowledge base (e.g., 'Free delivery within 30 miles, $99 for 30-60 miles'). It does not calculate exact fees based on distance. For complex delivery quotes, it captures the customer's address and routes the request to your team.
Will Mika promise delivery dates?
Mika shares your general lead times ('Most in-stock items deliver within 2-4 weeks'). It does not promise specific delivery dates for individual orders. For time-sensitive purchases, it captures the customer's deadline and routes it for confirmation.
How does Mika handle warranty questions?
Mika shares your warranty terms and coverage details from your knowledge base. For specific warranty claims, it captures the customer's information and directs them to your warranty process.
Does Mika work for both online-only and stores with showrooms?
Yes. For online-only stores, Mika focuses on product guidance, sizing, and delivery questions. For stores with showrooms, it adds appointment booking so customers can schedule visits and specify what they want to see in person.
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Mika adapts to every type of retail business.
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Learn moreJewelry Stores
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Learn moreMove Furniture Sales From 'Maybe' to 'Sold'
Your showroom closes at 6pm. Mika keeps selling until they are ready to buy.
You Paid for This Traffic. Make It Count.
Every visitor that bounces is ad spend wasted. Mika turns your existing traffic into leads and revenue. Plug and play. Live in 5 minutes.