Fill Your Empty Chairs Without Answering the Phone
New clients check your website before they call. If your site cannot answer their questions or book an appointment right now, they move on to the salon that can. Mika handles both while you focus on the client in your chair.
Salons lose new clients every day to missed calls and slow responses. Your hands are busy. Your website should not be idle.
The Salons & Spas Website Problem
You Cannot Answer the Phone Mid-Service
You are halfway through a balayage when the phone rings. You cannot stop to answer it. The caller, a potential new client, gets voicemail. Most first-time callers do not leave a message. They call the next salon on the list.
New Clients Do Not Know Which Service to Book
Your menu lists 15 services with names like 'Signature Color,' 'Dimensional Highlights,' and 'Express Gloss.' A first-time client does not know the difference. They need someone to explain options and recommend the right service for their hair type and goals.
Price Questions Go Unanswered
Salon pricing depends on hair length, density, and stylist level. Your website says 'starting at $120' but the client wants to know what they will actually pay. Without a conversation, they either assume the worst or move on.
After-Hours Booking Requests Pile Up
Clients browse salon websites after work and on weekends. They want to book right then. A contact form that says 'we will get back to you within 24 hours' is a request for them to find another salon that offers instant booking.
What Mika Does for Salons & Spas
Every feature is designed for how salons & spas customers actually shop and buy.
Service Recommendation
Mika asks what the client wants to achieve ('cover my grays,' 'go lighter for summer,' 'just a trim') and suggests the right service from your menu. First-time clients get guidance instead of a confusing service list.
Instant Appointment Booking
Mika books appointments directly in the chat and sends calendar invites to both you and the client. No third-party scheduling tool required. Clients book at 10pm on a Sunday and get confirmation immediately.
Stylist Matching
If you have multiple stylists with different specialties, add that info to your knowledge base. Mika can recommend the right stylist based on the service requested. 'For extensions, I would recommend booking with Sarah.'
Pricing Transparency
Configure your pricing ranges in the dashboard. Mika shares accurate price ranges based on the service and factors like hair length. Clients know what to expect before they walk in.
New Client Intake
Mika captures essential info from new clients: name, phone, email, what they are looking for, and any relevant details (allergies, previous chemical treatments). You get a complete intake before the client sits in your chair.
Bilingual Communication
Mika detects the visitor's language and responds natively in 8 languages. For salons in diverse communities, this means every potential client gets service in their language without you needing multilingual front desk staff.
Real Questions Your Customers Ask
These conversations happen on salons & spas websites every day. Without Mika, every one ends with the customer leaving.
"How much does highlights cost for medium-length hair?"
Pricing is the most common pre-booking question for salons. Mika provides your configured price range and explains what affects final cost, removing the guesswork that stops people from booking.
"I have never colored my hair before, what would you recommend?"
First-time clients need guidance, not a service menu. Mika asks about their natural color, what they want to achieve, and their maintenance comfort level, then suggests the right service.
"Do you take walk-ins or do I need an appointment?"
Answering this instantly keeps potential clients from driving to a competitor. Mika shares your walk-in policy and, if appointment-only, offers to book one right in the chat.
"I want to book a blowout for Saturday morning, do you have availability?"
Direct booking request. Mika captures the service, preferred date and time, and books the appointment. The client gets a confirmation in under a minute.
"Which stylist is best for curly hair?"
Specialty matching matters. If your knowledge base notes which stylists specialize in curly cuts (DevaCut, Rezo, etc.), Mika recommends the right person and builds confidence before the first visit.
"Do you use vegan or cruelty-free products?"
Product philosophy matters to a growing segment of clients. If you carry specific product lines, Mika shares that information. This builds trust and differentiates you from salons that cannot answer the question.
Conversations Informed by Psychology Research
Mika is not a generic chatbot with your product list attached. Every conversation is informed by psychology research on how people make purchasing decisions, continuously refined to guide shoppers from browsing to buying without ever feeling pushy.
Reads Shopper Intent
Mika identifies whether a visitor is browsing casually, searching for something specific, or ready to buy. Each conversation adapts to where the shopper is in their decision process.
Builds Trust Naturally
Shoppers buy from businesses they trust. Mika builds trust through helpful, honest recommendations instead of aggressive sales tactics. Visitors never feel sold to, they feel guided.
Guides to Action
Every conversation has a natural arc that moves shoppers from curiosity to commitment. Whether the action is sharing contact info, booking an appointment, or visiting your store, Mika creates a path that feels organic.
Mika's conversation strategy is developed with psychology research and continuously refined. Visitors interact with an AI that feels genuinely helpful, not a script disguised as conversation.
Salons & Spas: Before and After Mika
The same customers, the same questions, completely different outcomes.
Why Salons Lose Clients Before They Even Walk In
The salon industry runs on relationships. A client who loves their stylist stays for years and refers friends. But that relationship has to start somewhere, and for most new clients, it starts on your website. They Google 'hair salon near me,' check your reviews, then visit your site to learn about services and pricing.
Here is where most salons lose them. The website shows a service menu with salon jargon (what is the difference between a 'glaze' and a 'gloss'?), a phone number (that rings during a service and goes to voicemail), and a contact form (that gets answered tomorrow). The new client needed an answer now. They needed to know if you do their type of hair, what it costs, and whether they can get in this week.
Mika handles that first interaction. It translates your service menu into plain language, answers pricing questions with the ranges you configure, and books the appointment on the spot. By the time the client sits in your chair, they already feel taken care of. That is how relationships start.
Retail Pricing
Plans built for retail stores with product catalogs. AI product search with photo cards, lead capture, and appointment booking included.
Starter
For stores getting started with product search in chat.
- ✓~100 conversations/month
- ✓Up to 500 SKUs
- ✓Product search in chat
- ✓Product cards with photos
- ✓Lead capture + email alerts
- ✓8 languages
Core
For growing stores with larger catalogs.
- ✓~250 conversations/month
- ✓Up to 2,000 SKUs
- ✓Everything in Starter
- ✓5 team members
- ✓Staff booking + waitlist
- ✓Custom brand colors
- ✓Auto follow-ups
Pro
For large catalogs and high-volume stores.
- ✓Unlimited conversations
- ✓Unlimited SKUs
- ✓Everything in Core
- ✓25 team members
- ✓Multiple locations
- ✓Full widget customization
- ✓Priority support
*Conversation estimates based on average usage. Actual capacity depends on conversation length.
Frequently Asked Questions
Can Mika integrate with my existing booking system?
Mika has its own built-in appointment booking that sends calendar invites (.ics files) to both you and the client. It does not integrate directly with third-party systems like Vagaro, Fresha, or Square Appointments. The booking works alongside your existing system. Many salons use Mika for after-hours and website bookings while keeping their primary system for in-shop scheduling.
How does Mika know my prices if they vary by stylist?
You configure your pricing in the knowledge base section of your dashboard. You can be as specific as you want: 'Highlights with a junior stylist start at $120, with a senior stylist from $160, pricing varies by hair length and density.' Mika uses this exact language when answering pricing questions.
Can Mika handle questions in Spanish?
Yes. Mika supports 8 languages with automatic detection. If a visitor starts chatting in Spanish, the entire conversation continues in Spanish. No setup required. This is included on every plan at no extra cost.
Will Mika book overlapping appointments?
Mika captures appointment requests and sends them to you for confirmation. It does not access your real-time calendar to check availability. If a client requests a time that is already taken, you confirm or suggest an alternative. This prevents double-booking while giving you full control over your schedule.
How does Mika handle cancellations or rescheduling?
Mika can share your cancellation policy when asked. For actual rescheduling, Mika captures the client's request and contact info so you can handle the change directly. It does not modify existing appointments.
What if a client asks about a service I do not offer?
Mika only recommends services that are in your configured service menu and knowledge base. If a client asks about something you do not offer (like microblading at a hair salon), Mika lets them know politely and suggests related services you do provide.
Explore More Retail Solutions
Mika adapts to every type of retail business.
Flower Shops
Most flower shop websites show arrangements in a grid and hope someone calls. Mika asks what the occasion is, what they like, and what they need it by. That conversation is the difference between a bounce and a sale.
Learn moreJewelry Stores
Jewelry purchases involve trust, education, and emotion. A product grid with prices does not build any of those. Mika has the conversation that turns a browser into someone who walks through your door ready to buy.
Learn moreClothing & Apparel
Online clothing shopping has a sizing problem, a style problem, and a confidence problem. Mika solves all three by having the conversation your website cannot.
Learn moreStop Losing New Clients to Voicemail
Your skills fill chairs. Let Mika handle the conversation that gets clients through the door.
You Paid for This Traffic. Make It Count.
Every visitor that bounces is ad spend wasted. Mika turns your existing traffic into leads and revenue. Plug and play. Live in 5 minutes.