Not a Chatbot. A Concierge.
Mika doesn't follow scripts. She reads every conversation, adapts in real time, and treats each visitor like the only person in the room. Informed by psychology research. Warm, personal, and never robotic.
Why "Chatbot" Is the Wrong Word
Most chatbots are decision trees dressed up as conversations. They wait for a keyword, match it to a pre-written response, and serve it up whether it makes sense or not. If the visitor says something the chatbot wasn't programmed for, it falls back to a generic "I don't understand" message. The experience feels mechanical because it is mechanical.
A concierge works differently. Think about the front desk at a great hotel. The person behind the desk doesn't hand you a menu of options and wait for you to pick one. They listen. They ask follow-up questions. They remember that you mentioned you're traveling with kids, so they recommend the family-friendly restaurant instead of the fine dining spot. They read the room.
That is what Mika does for your website. She reads the full context of every conversation. She remembers what the visitor said three messages ago. She picks up on signals about what the visitor actually needs, even when they don't say it directly. If someone asks about pricing in a hesitant way, Mika doesn't just dump a price list. She explains the value first, answers the concern behind the question, and then presents the information in a way that feels helpful rather than transactional.
The difference between a chatbot and a concierge is the difference between a vending machine and a hotel front desk. One dispenses. The other serves. Mika serves.
How Mika Reads Every Conversation
Mika's conversation engine is informed by psychology research on how people make decisions. Every aspect of how she communicates, from the order she presents information to the way she asks questions, is designed to make visitors feel comfortable and in control. She gives helpful information before she asks for anything. She starts with small, easy questions before bigger ones. She personalizes every response based on what the visitor has told her so far. And she always ends a conversation with a clear, specific next step.
This isn't random. It's a structured approach to conversation that has been refined through research and real-world testing. When Mika answers a question about your services, she doesn't immediately follow up with "Can I get your email?" She provides genuinely useful information first. She earns the visitor's attention by being helpful, not by being pushy. By the time she suggests sharing contact information, the visitor has already received value from the conversation. The request feels natural, not forced.
Traditional chatbots treat every conversation as a funnel: get the visitor's name, get their email, get their phone number, done. Mika treats every conversation as a relationship. She builds trust incrementally. She reads how the visitor is responding and adjusts her approach. A visitor who asks detailed technical questions gets detailed technical answers. A visitor who wants a quick yes-or-no gets a direct response. Mika never forces every visitor through the same rigid path.
The result is that visitors stay longer, engage more deeply, and convert at significantly higher rates than with traditional chat widgets. Not because Mika tricks them, but because she treats them like people.
What a Concierge Experience Looks Like
Same visitor. Same question. Completely different experience.
Typical Chatbot
Visitor
Hi, I'm looking for teeth whitening options.
Chatbot
We offer teeth whitening! Would you like to: (1) Book an appointment (2) See pricing (3) Talk to someone
Visitor
How long does it take?
Chatbot
I'm sorry, I don't understand. Would you like to: (1) Book an appointment (2) See pricing (3) Talk to someone
Mika
Visitor
Hi, I'm looking for teeth whitening options.
Mika
Great question! We offer both in-office whitening and take-home kits. The in-office treatment takes about 60 to 90 minutes and most patients see results right away. The take-home option is more gradual but very effective over a couple of weeks. Are you looking for faster results, or would a more flexible option work better for your schedule?
Visitor
I have a wedding in 3 weeks, so probably the in-office one.
Mika
Congratulations! Three weeks is plenty of time for in-office whitening. Most patients only need one session to see a noticeable difference. Would you like me to check available times this week so you have your full results well before the big day?
The chatbot forced the visitor into a menu. Mika listened, adapted, and moved the conversation forward naturally.
Every Conversation Is Different
Traditional chatbots serve the same script to every visitor. It doesn't matter if someone is visiting for the first time or returning for the third time. It doesn't matter if they already know what they want or if they are just browsing. Everyone gets the same opening message, the same decision tree, and the same rigid flow. That uniformity is exactly what makes chatbots feel like chatbots.
Mika doesn't work that way. A visitor who asks about pricing gets a different approach than one who asks about your hours. A visitor who seems ready to book an appointment gets fast-tracked to scheduling. A visitor who is comparing options gets detailed information that helps them decide. Mika reads the signals in each conversation and adjusts her tone, pacing, and strategy in real time.
This adaptive approach means that Mika gets better results across a wider range of visitors. She doesn't lose the cautious visitor by being too aggressive, and she doesn't bore the ready-to-buy visitor with unnecessary small talk. Every person who lands on your website gets a conversation that feels like it was designed just for them, because it was.
Built for Every Industry
The concierge approach works differently depending on the business. Here is how Mika adapts to each industry.
Dental Practices
Mika explains procedures, answers insurance questions, and helps visitors feel comfortable before she asks them to book an appointment. Patients arrive already informed.
Law Firms
Mika listens to the visitor’s situation, asks clarifying questions, and explains how the firm can help before suggesting a consultation. Potential clients feel heard from the first message.
Auto Repair Shops
Mika describes common repair options, gives honest context about what to expect, and captures contact information naturally. No pushy upselling, just helpful guidance.
Real Estate Agencies
Mika asks about preferences, budget, and timeline before recommending next steps. Buyers and sellers feel like they are talking to a knowledgeable agent, not filling out a form.
Med Spas and Clinics
Mika explains treatments, answers questions about recovery and results, and builds confidence before guiding visitors toward scheduling. The conversation feels consultative, not transactional.
Home Services
Mika gathers project details, explains the process, and sets expectations before capturing contact info. Homeowners get answers to their questions instead of a generic quote form.
Fitness Studios
Mika learns what the visitor is looking for, explains class formats and membership options, and makes booking a trial session feel like the natural next step.
Car Dealerships
Mika searches live inventory, shows vehicle photos in the chat, and books test drives automatically. Shoppers browse and engage without leaving the conversation.
Simple, Transparent Pricing
Every plan includes the full AI concierge experience. No contracts, no hidden fees. Cancel anytime. Optional assisted setup for $50.
Core
~100 conversations per month*
- AI concierge on your website
- Lead capture with email alerts
- Appointment booking
- Multilingual (8 languages)
- Conversation guardrails
Plus
~250 conversations per month*
- Everything in Core
- Custom guardrails
- Higher message volume
- Ideal for growing businesses
Pro
Unlimited conversations
- Everything in Plus
- Brand color customization
- Unlimited messages
- Best for high-traffic sites
- Premium support
*Conversation estimates based on average usage.
Frequently Asked Questions
What is the difference between an AI concierge and a chatbot?
A chatbot follows a decision tree. It matches keywords and serves pre-written answers. An AI concierge like Mika reads the full context of the conversation, remembers what the visitor said earlier, and adapts her responses based on what the visitor actually needs. The result is a conversation that feels personal and helpful, not robotic.
Does Mika require training or scripting?
No. When you sign up, Mika reads your website and learns your business automatically. She understands your services, hours, pricing, and policies without you writing a single script or building a decision tree. You can fine-tune her knowledge through the dashboard, but the initial setup takes minutes, not weeks.
How does Mika know what to say to each visitor?
Mika is powered by advanced AI and informed by psychology research. She reads the full conversation in real time, considers the visitor’s intent, and chooses her approach based on what will be most helpful. Two visitors asking about the same service will get different conversations because Mika adapts to how each person communicates.
Will Mika say something wrong or go off-topic?
Mika only discusses your business using the information you provide. Built-in guardrails prevent her from mentioning competitors, fabricating details, or straying from your services. If a visitor asks something outside her knowledge, she guides them to contact you directly. She never guesses.
Can Mika handle multiple languages?
Yes. Mika supports 8 languages natively: English, Spanish, French, Portuguese, German, Italian, Chinese, and Korean. She detects the visitor’s language automatically and responds natively. There is no translation layer. Mika thinks and speaks in each language with natural phrasing.
How long does it take to get Mika live on my website?
Most businesses are live in under 10 minutes. You sign up, enter your website URL, and Mika learns your business automatically. Then you paste one line of code on your site. There is no training, no content creation, and no technical setup required. Paid plans go live immediately. Free accounts activate after a short verification period.
What does Mika do after she captures a lead?
The moment a visitor shares their contact information, Mika sends you an email with their name, email or phone number, and a brief summary of what they were interested in. You get the lead notification in real time so you can follow up while the visitor is still engaged.
How much does Mika cost?
Mika has a free tier to get started. The Core plan is $9.99 per month with ~100 conversations per month*, lead capture, appointment booking, and multilingual support in 8 languages. The Plus plan is $19.99 per month with ~250 conversations per month*. The Pro plan is $39.99 per month with unlimited conversations. All plans include the full AI concierge experience. Optional assisted setup available for $50.
You Paid for This Traffic. Make It Count.
Every visitor that bounces is ad spend wasted. Mika turns your existing traffic into leads and revenue. Plug and play. Live in 5 minutes.